All we need from you are the reference and serial numbers. You will find the latter as a rule either on the handle or in the interior. Insert serial number twice, fill in the form and then you have secured you five years' warranty.
In this section you find all the important information about our PAX Guarantee and the legal guarantee, our downloads as well as facts about shipping and delivery.
PAX Guarantee
Five instead of two: The PAX Guarantee
According to law we have to grant a warranty of 2 years. But we offer to you five years. The reason is quite simple: Let's say we would be a producer of tomatoe purée tins. It wouldn't occure to us to print the best before date of fresh milk onto it. And amongst bag manufacturers PAX bags are definitely the tomatoe purée! Our products live longer and thus we give three more years of warranty as legally regulated.
Legal guarantee
The legal guarantee
This manufacturer's warranty (hereafter called "warranty") relates to all products acquired with this warranty declaration. The warranty rights granted by law to the seller remain untouched from this. We give warranty according to following regulations by free of charge removal of the defects of the product that are verifiable based on a material or manufacturing defect within the warranty period. The warranty period is 24 months and 12 months with commercial or professional or equivalent use. Warranty period starts with purchase by the first consumer. The date stated on the original sales receipt is authoritative.
The entitlement to warranty requires a previous registration of the serial number. For this please send the serial number of the acquired product directly after purchase to the below address.
Exempted from warranty are:
- Parts that are subject to utilizable or other natural wear and tear as well as defects of a product that can be traced back to utilizable or other natural wear and tear.
- Defects of the zipper.
- Products from which the serial number has been removed.
- Defects to a product that can be traced back to not normal use, anomalous environment conditions, overloading, lack of maintenance or care.
- Products that were subject to changes or amendments.
- Marginal deviations of the to-be quality that are irrelevant as far as the value and usability of the product is concerned.
Removal of an accepted and binding warranty defect will be carried out by either repairing the product free of charge or by replacing it with an impeccable one (also with a follow-up model, if necessary)
Warranty claims have to be asserted within the warranty period. For this the product in question has to be sent to us accompanied by the original sales receipt stating the date of purchase and product name upon prior registration according to digit 3.
Other claims than the named right in these warranty conditions to removal of defects of the product will not account for our warranty.
The warranty period for the product will neither be prolonged nor renewed by our warranty adjustments.
This warranty applies to products that are purchased in Germany. This warranty applies to German material right.
Downloads
Practical: PAX for download
Here you will find installation tips, care instructions, catalogues - and everything else you need. If you want to prevent long loading times for the large files, it's very simple: right-click on the PDF file, save it on your own computer and open it from there.
PAX Catalog 9.0 Backpacks7.31 Mb- PAX Catalog 9.0 Category Bags5.11 Mb
- PAX Catalog 9.0 Category Ampoule4.47 Mb
- PAX Catalog 9.0 Category Documentation2.83 Mb
- PAX Catalog 9.0 Category Special products7.96 Mb
- PAX Catalog 9.0 Category Personal Equipement7.15 Mb
- PAX Catalog 9.0 Category Oxygen Modules3.02 Mb
- PAX catalog 9.0 31 Mb
- PAX Vacuum products catalog14.83 Mb
- PAX Flyer Tourniquet849 Kb
- Order fax template77 Kb
- manufacturer's warranty708 Kb
- The PAX Guarantee380 Kb
- View delivery / test request Fax template93 Kb
- PAX revocation instruction470 Kb
- PAX Privacy Policy550 Kb
- Template View Window749 Kb
- Tensile strength Abseiling loop527 Kb
- Desinfection405 Kb
- Template PAX Wasserkuppe L and L-ST / Print0.99 Mb
- Template for individuell labellingTemplate for individuell labelling45 Kb
- PAX Cleaning and maintenance hints6.14 Mb
- PAX Care and Cleaning Instructions784 Kb
- The new PAX-Clip In System - info brochure3.01 Mb
- PAX-Clip In System (PCI) - Assembly instructions1.84 Mb
- Safety data sheet - PAX tarpaulin cleaner1.46 Mb
- Product information Wasserkuppe L-ST- FT23.62 Mb
- PAX sling - tape sample test certificate677 Kb
- Disinfectant resistance for materials405 Kb
- Test card for PAX sling512 Kb
- PAX Print area template P5/11 2.0640 Kb
- PAX Print area template Child Emergency Softcase684 Kb
- PAX Print area template Paediatric Emergency Bag768 Kb
- PAX Print area template Medi Oxy722 Kb
- PAX Print area template Mini Oxy Compact L787 Kb
- PAX Print area template Oxy Compact L and XL744 Kb
- PAX Print area template Oxy Compact M731 Kb
- PAX Print area template Mini Oxy Compact M866 Kb
- PAX Print area template Wasserkuppe L and L-ST748 Kb
- PAX Print area template Wasserkuppe L-ST-FT2748 Kb
- PAX Print area template Berlin727 Kb
- PAX Print area template Rescue-BOA885 Kb
- PAX Print area template SEG Backpack Large735 Kb
- PAX Print area template Spineboard Accessories bag596 Kb
- PAX Print area template SEG Backpack Small650 Kb
User manuals
Current and archived user manuals
- User manual sling - Regulation (EU) 2016/4253.57 Mb
- PAX Rope3.76 Mb
- Instructions for Use - PAX Multipurpose Bag1.17 Mb
- Instructions for applying PAX plottering723 Kb
- Instructions for use PAX Warming Blanket - THX2.17 Mb
- Instructions for use - PAX Rescue Bag RTS air4.33 Mb
- Instructions PAX Repair Patch Vacuum637 Kb
- PAX Rescue-BOA - Instructions for use 01/236.32 Mb
- PAX Tourniquet Instruction 3.33 Mb
- Assembly instruction PAX hip belt P5/11 2.01.92 Mb
- Instructions for Use PAX vacuum products141 Kb
Declarations of Conformity
Current and archived declarations of conformity
EU-Declaration of Conformity 05/24
- EU-Declaration of Conformity PAX RTS - Summer 05/23
- EU-Declaration of Conformity PAX RTS - Winter 05/23
- EU-Declaration of Conformity PAX RTS - 4 Seasons 05/23
- EU-Declaration of Conformity PAX Patient Soft Carrier with Cover 05/23
- EU-Declaration of Conformity PAX Spineboard harness system 05/23
- EU-Declaration of Conformity PAX Extremities-Tourniquet 05/23
- EU-Declaration of Conformity PAX Vacuum splints 05/23
- EU-Declaration of Conformity PAX Vacuum accessories 05/23
- EU-Declaration of Conformity PAX RTS Air 05/23
- EU-Declaration of Conformity PAX Vacuum mattress - 05/23
- EU-Declaration of Conformity PAX Eva Fix System 05/24
- EU-Declaration of Conformity PAX Rescue-Boa 05/23
- EU-Declaration of Conformity PAX Roll-Up Stretcher LAS 10/23
- EU-Declaration of Conformity PAX Vacuum pad - Roll-up Stretcher LAS 10/23
- EU-Declaration of Conformity PAX Roll-Up Stretcher light 10/23
- EU-Declaration of Conformity PAX Warming blanket - THX 01/24
- EU-Declaration of Conformity PAX Rescue & Transport Systems - THX 02/24
EU-Declaration of Conformity 05/23
- EU-Declaration of Conformity PAX Eva Fix System 05/22
- EU-Declaration of Conformity PAX RTS Air AZ 05/22
- EU-Declaration of Conformity PAX Roll-Up Stretcher LAS 05/22
- EU-Declaration of Conformity PAX RTS - Summer 05/22
- EU-Declaration of Conformity PAX RTS - Winter 05/22
- EU-Declaration of Conformity PAX RTS - 4 Seasons 05/22
- EU-Declaration of Conformity PAX Patient Soft Carrier with Cover 05/22
- EU-Declaration of Conformity PAX Spineboard harness system 05/22
- EU-Declaration of Conformity PAX Extremities-Tourniquet 05/22
- EU-Declaration of Conformity PAX Carrying Sheet XXL 05/22
- EU-Declaration of Conformity PAX Carrying Sheet with anti slip device L 05/22
- EU-Declaration of Conformity PAX Carrying Sheet basic 05/22
- EU-Declaration of Conformity PAX Carrying Sheet XL 05/22
- EU-Declaration of Conformity PAX Vacuum mattresses 05/22
- EU-Declaration of Conformity PAX Vacuum splints 05/22
- EU-Declaration of Conformity PAX Vacuum accessories 05/22
- EU-Declaration of Conformity PAX Rescue-Boa 02/23
- EU-Declaration of Conformity PAX Roll-Up Stretcher light 05/23
- EU-Declaration of Conformity PAX Vacuum pad - Roll-up Stretcher LAS 05/23
- EU-Declaration of Conformity PAX Roll-Up Stretcher LAS 05/23
- EU-Declaration of Conformity PAX Warming blanket - THX 05/23
- EU-Declaration of Conformity PAX Rescue & Transport Systems - THX 01/23
Declarations of Conformity valid from 25.05.2021
- EU-Declaration of Conformity PAX Patient Soft Carrier with cover 05/21
- EU-Declaration of Conformity PAX Rescue-Boa 05/21
- EU-Declaration of Conformity PAX Eva Fix System 05/21
- EU-Declaration of Conformity PAX RTS - 4 Seasons 05/21
- EU-Declaration of Conformity PAX RTS Air Zermatt 05/21
- EU-Declaration of Conformity PAX RTS - Summer & RTS - Winter 05/21
- EU-Declaration of Conformity PAX Roll-Up Stretcher LAS 05/21
- EU-Declaration of Conformity PAX Safety belt for basket stretcher 05/21
- EU-Declaration of Conformity PAX Spineboard harness system 05/21
- EU-Declaration of Conformity PAX Extremities-Tourniquet 05/21
- EU-Declaration of Conformity PAX Carrying Sheet with anti slip device L 05/21
- EU-Declaration of Conformity PAX Carrying Sheet XL 05/21
- EU-Declaration of Conformity PAX Carrying Sheet XXL 05/21
- EU-Declaration of Conformity PAX Carrying Sheet basic 05/21
- EU-Declaration of Conformity PAX Vacuum accessories 05/21
- EU-Declaration of Conformity PAX Vacuum mattresses 05/21
- EU-Declaration of Conformity PAX Vacuum splints 05/21
- EU-Declaration of Conformity PAX Rescue-Boa 05/22
Declaration of Conformity
- Declaration of Conformity PAX Eva Fix System258 Kb
- Declaration of Conformity PAX Patient transport sheet with cover255 Kb
- Declaration of Conformity PAX Rescue-BOA258 Kb
- Declaration of Conformity PAX Rescue-Bag Model Air Zermatt347 Kb
- Declaration of Conformity PAX Sicherheitsgurt für Korbtrage258 Kb
- Declaration of Conformity PAX Spineboard Gurtsystem334 Kb
- Declaration of Conformity PAX Extremities-Tourniquet / P-E-T259 Kb
- Declaration of Conformity PAX Extremities-Tourniquet / P-E-T259 Kb
- Declaration of Conformity PAX Extremities-Tourniquet / P-E-T259 Kb
- Declaration of Conformity PAX Tragetuch mit Durchrutschsicherung L258 Kb
- Declaration of Conformity PAX Tragetuch XL mit Gewichtsangabe258 Kb
- Declaration of Conformity PAX Ergo-Mat handle 258 Kb
- Declaration of Conformity PAX Ergo-Mat Griffleiste Kopffixierung259 Kb
- Declaration of Conformity PAX Mummy-Mat ALLE265 Kb
- Declaration of Conformity PAX Ergo-Mat handlebar 258 Kb
- Declaration of Conformity PAX I-Mat257 Kb
- Declaration of Conformity PAX Mummy-Mat handle (1258 Kb
- Declaration of Conformity PAX vacuum mattress Air Zermatt258 Kb
- Declaration of Conformity PAX Reilly-Splint leg 258 Kb
- Declaration of Conformity PAX Reilly- vacuum-mattress 259 Kb
- Declaration of Conformity PAX Reilly-Splint forearm 259 Kb
- Declaration of Conformity PAX Reilly-Splint ankle258 Kb
- Declaration of Conformity PAX splint forearm173 Kb
- Declaration of Conformity PAX splint leg173 Kb
- Declaration of Conformity PAX splint arm258 Kb
- Declaration of Conformity PAX vacuum splint - rec leg (259 Kb
- Declaration of Conformity PAX vacuum splint - rec ankle (259 Kb
- Declaration of Conformity PAX vacuum splint - rec arm 258 Kb
Medical Device Regulation
MDR - 2017 / 745
Recent publications:
Here we inform you regularly about new information about our PAX medical products.
PAX Repair Service
We fix your PAX Product
Sometimes even our products suffer the scars of everyday use. And sometimes something gets broken. No problem for you, because the PAX Repair Service is at your side.
Damage Assessment - After we have recorded the existing damage, we inform you about the next steps and the costs involved.
Repair / Optional Cleaning - If you would like to have your PAX Product disinfected in the course of the repair, you can select this option when reporting the damage. We will then enclose a certificate with the product.
Shipping and Delivery
Shipping and Delivery Overview
Delivery
For shipment USA please contact our partner Pax USA LLC.
Shipping costs
| Package size | M | L | XL |
| Andorra | 27,64 € | 31,80 € | 34,98 € |
| Austria | 13,09 € | 14,56 € | 15,90 € |
| Belgium | 9,91 € | 11,50 € | 13,09 € |
| Bulgairen | 24,83 € | 27,89 € | 30,33 € |
| Channel Islands | 27,64 € | 31,80 € | 34,98 € |
| Croatia | 24,83 € | 27,89 € | 30,33 € |
| Czech Republic | 9,79 € | 11,25 € | 12,72 € |
| Denmark | 12,72 € | 14,31 € | 15,53 € |
| Estonia | 23,85 € | 26,05 € | 27,64 € |
| Finland | 25,93 € | 29,11 € | 31,44 € |
| France | 12,97 € | 14,43 € | 15,78 € |
| Germany | 5,00 € | 5,00 € | 5,00 € |
| Great Britain | 14,19 € | 15,90 € | 17,37 € |
| Greece | 24,59 € | 27,03 € | 28,62 € |
| Hungary | 23,85 € | 26,05 € | 27,64 € |
| Ireland | 24,95 € | 28,01 € | 30,46 € |
| Italy | 18,59 € | 20,18 € | 22,51 € |
| Latvia | 23,85 € | 26,05 € | 27,64 € |
| Lichtenstein | 27,64 € | 31,80 € | 34,98 € |
| Lithuania | 23,85 € | 26,05 € | 27,64 € |
| Luxembourg | 9,91 € | 11,50 € | 13,09 € |
| Monaco | 12,97 € | 14,43 € | 15,78 € |
| Netherlands | 9,91 € | 11,50 € | 13,09 € |
| Norway | 27,64 € | 31,80 € | 34,98 € |
| Poland | 9,79 € | 11,25 € | 12,72 € |
| Portugal | 24,59 € | 27,03 € | 28,62 € |
| Romania | 24,83 € | 27,89 € | 30,33 € |
| San Marino | 27,64 € | 31,80 € | 34,98 € |
| Slovakia | 17,98 € | 19,57 € | 21,89 € |
| Slovenia | 17,98 € | 19,57 € | 21,89 € |
| Spain | 24,59 € | 27,03 € | 28,62 € |
| Sweden | 25,32 € | 27,52 € | 29,23 € |
| Switzerland | 27,64 € | 31,80 € | 34,98 € |
All prices are in EUR and exclusive VAT.
Delivery time: 3 - 5 days
The delivery time of 3 -5 days applies to deliveries to Germany and Austria.
We ship worldwide. If the desired recipient country is not in this list, please contact us!
In the case of payment in advance, the period for delivery shall commence on the day following the issue of the payment order to the transferring bank or, in the case of other payment methods, on the day following the conclusion of the contract and shall end on expiry of the last day of the period.
If the last day of the period falls on a Saturday, Sunday or a public holiday recognised by the state at the place of delivery, the next working day shall take the place of such a day.
Exchange and return
Exchange and return overview
Returns from DE or EU countries
Please send returns to:
X-CEN-TEK GmbH & Co. KG
Westerburger Weg 40 / Gate 17
26203 Wardenburg
Wardenburg, Germany
If you have any queries regarding returns processing or the current order status, please send an e-mail to [email protected]
Returns from the UK and worldwide
For returns from non-EU countries, please contact us so that we can declare the shipment to customs. Otherwise there may be very long transit times, which will lead to an extended processing time. Please complete the following form. We will get back to you!
Returns registration
- Revocation instruction470 Kb
Viewing / sample deliveries
Ordering these articles for viewing or test purposes does not constitute an obligation to purchase. The customer bears the shipping costs. This also applies if the goods are returned in full. The goods shall be made available in a clean and complete condition. Defects and missing accessories must be reported in writing immediately upon receipt of the goods. Later complaints cannot be accepted. The goods shall be returned unsolicited after expiry of the period specified in the delivery bill at the risk and expense of the customer. If the goods are damaged due to improper use or are returned uncleaned, repairs will be charged at cost and subject to a prior cost estimate. Cleaning will be charged at a flat rate of 39.00 euros.
How to clean your PAX bag
Wash your bag
If you compare cleaning a mud-splattered safari jeep to cleaning a car only used on Sundays, the wow-effect with the jeep is much greater. Like the jeep, PAX bags can often get very dirty. And like the jeep they clean up very nicely: A big before-after-effect in a short period of time!
Finished washing? Very good, now comes care. As a first step, this means complete drying. Put the backpack, or the bag in a warm place for a longer period of time. Because of the fibre coating, the material takes longer to dry. Afterwards you can put back any oft he parts you have taken off to clean. You can then rub the zippers with an transparent (silicone) dry-film lubricant. After you have done that your PAX-product is clean and ready for operation again for a long time!
Hint: In order to remove oil spots, we recommend rubbing the fresh spot with a little butter. After a short time, the oil and butter can be removed with a little soapy water. Please do not use aggressive cleaners. They can damage the fibre coating.
PAX Wash your bag
For organizations and companies we offer the PAX Cleaning Service disinfection included. For the duration of the cleaning we can offer you appropriate rental products. Please contact us for more information.