All we need from you are the reference and serial numbers. You will find the latter as a rule either on the handle or in the interior. Insert serial number twice, fill in the form and then you have secured you five years' warranty.
In this section you find all the important information about our PAX Guarantee and the legal guarantee, our downloads as well as facts about shipping and delivery.
PAX Guarantee
Five instead of two: The PAX Guarantee
According to law we have to grant a warranty of 2 years. But we offer to you five years. The reason is quite simple: Let's say we would be a producer of tomatoe purée tins. It wouldn't occure to us to print the best before date of fresh milk onto it. And amongst bag manufacturers PAX bags are definitely the tomatoe purée! Our products live longer and thus we give three more years of warranty as legally regulated.
Legal guarantee
The legal guarantee
This manufacturer's warranty (hereafter called "warranty") relates to all products acquired with this warranty declaration. The warranty rights granted by law to the seller remain untouched from this. We give warranty according to following regulations by free of charge removal of the defects of the product that are verifiable based on a material or manufacturing defect within the warranty period. The warranty period is 24 months and 12 months with commercial or professional or equivalent use. Warranty period starts with purchase by the first consumer. The date stated on the original sales receipt is authoritative.
The entitlement to warranty requires a previous registration of the serial number. For this please send the serial number of the acquired product directly after purchase to the below address.
Exempted from warranty are:
- Parts that are subject to utilizable or other natural wear and tear as well as defects of a product that can be traced back to utilizable or other natural wear and tear.
- Defects of the zipper.
- Products from which the serial number has been removed.
- Defects to a product that can be traced back to not normal use, anomalous environment conditions, overloading, lack of maintenance or care.
- Products that were subject to changes or amendments.
- Marginal deviations of the to-be quality that are irrelevant as far as the value and usability of the product is concerned.
Removal of an accepted and binding warranty defect will be carried out by either repairing the product free of charge or by replacing it with an impeccable one (also with a follow-up model, if necessary)
Warranty claims have to be asserted within the warranty period. For this the product in question has to be sent to us accompanied by the original sales receipt stating the date of purchase and product name upon prior registration according to digit 3.
Other claims than the named right in these warranty conditions to removal of defects of the product will not account for our warranty.
The warranty period for the product will neither be prolonged nor renewed by our warranty adjustments.
This warranty applies to products that are purchased in Germany. This warranty applies to German material right.
User manuals
Current and archived user manuals
Sling user manual - Regulation (EU) 2016/42533.76 Mb- Instructions for use - PAX multi-purpose bag1.17 Mb
- Instructions for use PAX plottering7231.53 Mb
- Instructions for use PAX rescue bag RTS Air4.33 Mb
- Instructions for use Vacuum Repair Kit637 Kb
- PAX Rescue BOA - Operating Instructions 01/236.32 Mb
- Assembly instructions for PAX hip belt for P5/11 2.01.93 Mb
- Instructions for use - PAX warming blanket2.17 Mb
- User manuals PAX Rope Hose Holder Hamburg3.30 Mb
- Instruction for use PAX Vacuum mattress - I-Mat - handles3.16 Mb
- Instructions for use - PAX Tourniquet1.33 Mb
- Instructions for use - PAX Sling (EN Version)4.83 Mb
- Instructions for use PAX vacuum products141 Kb
- [Translate to EN:] - PAX Rescue-BOA - Istruzioni per l'us
- [Translate to EN:] PAX-Rettungs-BOA - Bedienungsanleitung - bis 23.01.2023
- [Translate to EN:] Istruzioni PAX Tourniquet 3 2 MB
- [Translate to EN:] User manuals PAX Rope Hose Holder Hamburg(archived)
- [Translate to EN:] PAX Tourniquet Instructions for use (archived)
Downloads
Downloads: PAX as a download
Here you will find installation tips, care instructions, catalogues - and everything else you need. If you want to prevent long loading times for the large files, it's very simple: right-click on the PDF file, save it on your own computer and open it from there.
- Order fax template77 Kb
- PAX revocation instruction470 Kb
- PAX Privacy Policy550 Kb
- Template View Window749 Kb
- Tensile strength Abseiling loop527 Kb
- Desinfection405 Kb
- Template PAX Wasserkuppe L and L-ST / Print0.99 Mb
- Template for individuell labelling Vaccuum productsTemplate for individuell labelling45 Kb
- PAX Cleaning and maintenance hints6.14 Mb
- Productflyer PAX-Extremities-Tourniquet - P-E-T1.38 Mb
- Productflyer PAX emergency backpack P5/11 2.03.11 Mb
- Productflyer PAX RTS Cocoon - tactical1.07 Mb
- Productflyer PAX Rescue-BOA1.16 Mb
- Productflyer PAX training manikin water rescue1.22 Mb
- Productflyer PAX First Aid Practice Manikin1.19 Mb
- PAX Repair enquiry for UK Customer54 Kb
- PAX Repair enquiry for EU Customer42 Kb
- The PAX Guarantee1.26 Mb
- PAX guarantee 605 Kb
- Productflyer PAX Clip-IN System 3.0 2.63 Mb
- PAX Care and Cleaning Instructions784 Kb
- The PAX-Clip In System - info brochure (old version) 3.01 Mb
- PAX-Clip In System (PCI) - Assembly instructions1.84 Mb
- Safety data sheet - PAX tarpaulin cleaner1.46 Mb
- PAX sling - tape sample test certificate677 Kb
- Disinfectant resistance for materials405 Kb
- Test card for PAX sling512 Kb
- PAX Print area template P5/11 2.0640 Kb
- PAX Print area template Child Emergency Softcase684 Kb
- PAX Print area template Paediatric Emergency Bag768 Kb
- PAX Print area template Medi Oxy722 Kb
- PAX Print area template Mini Oxy Compact L787 Kb
- PAX Print area template Oxy Compact L and XL744 Kb
- PAX Print area template Oxy Compact M731 Kb
- PAX Print area template Mini Oxy Compact M866 Kb
- PAX Print area template Wasserkuppe L and L-ST748 Kb
- PAX Print area template Wasserkuppe L-ST-FT2748 Kb
- PAX Print area template Berlin727 Kb
- PAX Print area template Rescue-BOA885 Kb
- PAX Print area template SEG Backpack Large735 Kb
- PAX Print area template Spineboard Accessories bag596 Kb
- PAX Print area template SEG Backpack Small650 Kb
- Template for individuell labelling45 Kb
Declarations of Conformity
Current and archived declarations of conformity
- EU - Declaration of Conformity PAX Rescue-BOA 05/25
- EU - Declaration of Conformity PAX Eva Fix System 05/25
- EU - Declaration of Conformity PAX Immobilization-hand loop 05/25
- EU - Declaration of Conformity PAX RTS Cocoon - tactical 05/25
- EU-Declaration of Conformity PAX RTS - Summer 05/25
- EU-Declaration of Conformity PAX RTS - 4 Seasons 05/25
- EU-Declaration of Conformity PAX RTS - Winter 05/25
- EU-Declaration of Conformity PAX Rescue-Bag RTS AIR 05/25
- EU-Declaration of Conformity PAX Spineboard harness system 05/25
- EU - Declaration of Conformity PAX Temperature Management Systems 05/25
- EU-Declaration of Conformity PAX Extremities-Tourniquet 05/25
- EU - Declaration of Conformity PAX Rescue & Transport Systems 05/25
- EU - Declaration of Conformity PAX Vacuum mattresses 05/25
- EU - Declaration of Conformity PAX Vacuum splints 05/25
- EU - Declaration of Conformity PAX Vacuum accessories 05/25
- EU-Declaration of Conformity PAX Roll-Up Stretcher London Ambulance Service 05/25
- EU-Declaration of Conformity PAX Roll-Up Stretcher 05/25
- EU-Declaration of Conformity PAX Roll-Up Stretcher Evac – tactical 05/25
- EU-Declaration of Conformity PAX Vacuum pad - Roll-up Stretcher LAS 05/25
- EU-Declaration of Conformity PAX Roll-Up Stretcher light – tactical 05/25
- EU-Declaration of Conformity PAX Spineboard harness system 05/2470 Kb68 Kb
- EU-Declaration of Conformity PAX Rescue-Boa 05/2470 Kb
- EU-Declaration of Conformity PAX RTS - Summer 05/2469 Kb
- EU-Declaration of Conformity PAX RTS - 4 Seasons 05/2469 Kb
- EU-Declaration of Conformity PAX RTS - Winter 05/2469 Kb
- EU-Declaration of Conformity PAX Carrying Sheet with anti slip device L 05/2469 Kb
- EU-Declaration of Conformity PAX Extremities-Tourniquet 05/2470 Kb
- EU-Declaration of Conformity PAX RTS Cocoon - tactical 05/2470 Kb
- EU-Declaration of Conformity PAX Carrying Sheet basic 05/2470 Kb
- EU-Declaration of Conformity PAX Rescue Sheet XL with weight indication 05/2470 Kb
- EU-Declaration of Conformity PAX Rescue Sheet with anti-slip protection L 05/2470 Kb
- EU-Declaration of Conformity PAX Carrying Sheet light - tactical 05/2470 Kb
- EU-Declaration of Conformity PAX Carrying Sheet 10H light - tactical 05/2470 Kb
- EU-Declaration of Conformity PAX Carrying Sheet XXL 400 kg 05/2470 Kb
- EU-Declaration of Conformity PAX Carrying Sheet light - EMS 05/2470 Kb
- EU-Declaration of Conformity PAX Roll-Up Stretcher light – tactical 05/2470 Kb
- EU-Declaration of Conformity PAX Vacuum pad - Roll-up Stretcher LAS 05/2470 Kb
- EU-Declaration of Conformity PAX Roll-Up Stretcher Evac – tactical 05/2470 Kb
- EU-Declaration of Conformity PAX Roll-Up Stretcher London Ambulance Service 05/2470 Kb
- EU-Declaration of Conformity PAX Rescue-Bag RTS AIR - warming blanket 05/2470 Kb
- EU-Declaration of Conformity PAX Vacuum splint - rec arm 05/24 70 Kb
- EU-Declaration of Conformity PAX Vacuum splint - rec joint 05/24 70 Kb
- EU-Declaration of Conformity PAX Vacuum splint - rec leg 05/24 70 Kb
- EU-Declaration of Conformity PAX Vacuum splint - forearm 05/24 70 Kb
- EU-Declaration of Conformity PAX Vacuum splint - leg 05/24 70 Kb
- EU-Declaration of Conformity PAX Vacuum splint - elbow 05/24 70 Kb
- EU-Declaration of Conformity PAX Eva Fix System 05/24 71 Kb
- EU-Declaration of Conformity PAX Warming blanket - THX 05/24 71 Kb
- EU-Declaration of Conformity PAX Power Pack – 60/2 05/24 71 Kb
- EU-Declaration of Conformity PAX Warming blanket – THX 2.0 05/2471 Kb
- EU-Declaration of Conformity PAX Fixation Strap Set - Vacuum Splint - elbow 05/2474 Kb
- EU-Declaration of Conformity PAX Fixation Strap Set - Vacuum Splint - rec 05/2474 Kb
- EU-Declaration of Conformity PAX Fixation Strap Set - Vacuum Splint - leg 05/2474 Kb
- EU-Declaration of Conformity PAX Fixation Strap Set - Vacuum Splint - forearm 05/2474 Kb
- EU-Declaration of Conformity PAX Fixation Strap Set - Vacuum Splint - forearm 05/2474 Kb
- EU-Declaration of Conformity PAX Fixation Strap Set - Vacuum mattress 05/2474 Kb
- EU-Declaration of Conformity Pax Handle Set - Vacuum mattress - (Set of 10) 05/2474 Kb
- EU-Declaration of Conformity PAX Fixation Strap Set TPU- Vacuum mattress 05/2474 Kb
- EU-Declaration of Conformity Pax Handle Set - Vacuum mattress - (Set of 2) 05/2474 Kb
- EU-Declaration of Conformity PAX Head Fixation Set - Vacuum mattress - (Set of 10) 05/2474 Kb
- EU-Declaration of Conformity PAX Vacuum pump - Hand 05/2474 Kb
- EU-Declaration of Conformity PAX Head Fixation - Vacuum mattress 05/2474 Kb
- EU-Declaration of Conformity PAX Vacuum pump – Hand S 05/2474 Kb
- EU-Declaration of Conformity PAX Vacuum valve with adapter for fingertip 05/2474 Kb
- EU-Declaration of Conformity PAX Vacuum pump - Foot 05/2474 Kb
- EU-Declaration of Conformity PAX Vacuum valve - mattress and splint 05/2474 Kb
- EU-Declaration of Conformity PAX Repair Patch Vacuum 05/2474 Kb
- EU-Declaration of Conformity PAX safety loop Vacuum valve 05/2474 Kb
- EU-Declaration of Conformity PAX Adapter T-piece for head fixation 05/2474 Kb
- EU-Declaration of Conformity PAX Fixation Strap Set TPU - Vacuum mattress 05/2474 Kb
- EU-Declaration of Conformity PAX band sling 10/24849 Kb
- EU-Declaration of Conformity PAX Vacuum Matresses 12/2473 Kb
- EU-Declaration of Conformity PAX Temperature Management Systems 03/2573 Kb
- EU-Declaration of Conformity PAX Rescue-Boa 05/23
- EU-Declaration of Conformity PAX Eva Fix System 05/23
- EU-Declaration of Conformity PAX RTS - Summer 05/23
- EU-Declaration of Conformity PAX RTS - 4 Seasons 05/23
- EU-Declaration of Conformity PAX RTS - Winter 05/23
- EU-Declaration of Conformity PAX Carrying Sheet with anti slip device L 05/23
- EU-Declaration of Conformity PAX Spineboard harness system 05/23
- EU-Declaration of Conformity PAX Extremities-Tourniquet 05/23
- EU-Declaration of Conformity PAX Vacuum splints 05/23
- EU-Declaration of Conformity PAX Vacuum accessories 05/23
- EU-Declaration of Conformity PAX RTS Air AZ 05/23
- EU-Declaration of Conformity PAX Vacuum mattresses 05/23
- EU-Declaration of Conformity PAX Roll-Up Stretcher LAS 05/23
- EU-Declaration of Conformity PAX Vacuum pad - Roll-up Stretcher LAS 05/23
- EU-Declaration of Conformity PAX Roll-Up Stretcher light 05/23
- EU-Declaration of Conformity PAX Carrying Sheets 05/23
- EU-Declaration of Conformity PAX Warming blanket - THX 05/23
- EU-Declaration of Conformity PAX Vacuum mattresses 05/24 version 1
- EU-Konformitätserklärung PAX Bandschlinge 05/24 Version 1
- EU-Declaration of Conformity PAX Vacuum mattress - I-Mat - handles
- EU-Declaration of Conformity PAX Vacuum mattress - Ergo-Mat - handles 05/24
- EU-Declaration of Conformity PAX Vacuum mattress - Mummy-Mat - handles 05/24
- EU-Declaration of Conformity PAX Vacuum mattress - Ergo-Mat - handlebar 05/24
- EU-Declaration of Conformity PAX Vacuum mattress - Ergo-Mat - handles & head fixation 05/24
- EU-Declaration of Conformity PAX Vacuum mattress - Mummy-Mat - plus - handles & head fixation 05/24
- EU-Declaration of Conformity PAX Vacuum mattress - AR 1 05/24
- EU-Declaration of Conformity PAX Vacuum mattress - Ergo-Mat - handles & head fixation - Bayern 05/24
- EU-Declaration of Conformity PAX Vacuum mattress - AR 2 05/24
- EU-Declaration of Conformity PAX Vacuum mattress - AR 3 05/24
- EU-Declaration of Conformity PAX Vacuum mattress - 12/24
- EU-Declaration of Conformity PAX Temperaturmanagement Systeme 05/24
- EU-Declaration of Conformity PAX Eva Fix System 05/22
- EU-Declaration of Conformity PAX RTS Air AZ 05/22
- EU-Declaration of Conformity PAX RTS - Summer 05/22
- EU-Declaration of Conformity PAX RTS - Winter 05/22
- EU-Declaration of Conformity PAX RTS - 4 Seasons 05/22
- EU-Declaration of Conformity PAX Patient Soft Carrier with Cover 05/22
- EU-Declaration of Conformity PAX Spineboard harness system 05/22
- EU-Declaration of Conformity PAX Extremities-Tourniquet 05/22
- EU-Declaration of Conformity PAX Carrying Sheets 05/22
- EU-Declaration of Conformity PAX Vacuum mattresses 05/22
- EU-Declaration of Conformity PAX Vacuum splints 05/22
- EU-Declaration of Conformity PAX Vacuum accessories 05/22
- EU-Declaration of Conformity PAX Rescue-Boa 02/23
- EU-Declaration of Conformity PAX Vacuum pad - Roll-up Stretcher LAS 05/23
- EU-Declaration of Conformity PAX Vacuum pad - Roll-up Stretcher LAS 05/23
- EU-Declaration of Conformity PAX Warming blanket - THX 05/23
- EU-Declaration of Conformity PAX Rescue & Transport Systems - THX 01/23
- [Translate to EN:] EU-Konformitätserklärung PAX Bergesack 05/21
- [Translate to EN:] EU-Konformitätserklärung PAX BOA 05/21
- [Translate to EN:] EU-Konformitätserklärung PAX EvaFix 05/21
- [Translate to EN:] EU-Konformitätserklärung PAX RTS 05/21
- [Translate to EN:] EU-Konformitätserklärung PAX RTS Air AZ 05/21
- [Translate to EN:] EU-Konformitätserklärung PAX RTS - Sommer & RTS - Winter05/21
- [Translate to EN:] EU-Konformitätserklärung PAX Roll-Up Stretcher LAS 05/21
- [Translate to EN:] EU-Konformitätserklärung PAX Spineboard Gurtsystem 05/21
- [Translate to EN:] EU-Konformitätserklärung PAX Extremitäten Tourniquet 05/21
- [Translate to EN:] EU-Konformitätserklärung PAX Tragetuch Durchrutschsicherung 05/21
- [Translate to EN:] EU-Konformitätserklärung PAX Tragetuch XL 05/21
- [Translate to EN:] EU-Konformitätserklärung PAX Tragetuch XXL 05/21
- [Translate to EN:] EU-Konformitätserklärung PAX Tragetuch Einfach05/21
- [Translate to EN:] EU-Konformitätserklärung PAX Vakuumzubehör 05/21
- [Translate to EN:] EU-Konformitätserklärung PAX Vakuummatratze 05/21
- [Translate to EN:] EU-Konformitätserklärung PAX Vakuumschienen 05/21
- [Translate to EN:] EU-Konformitätserklärung PAX BOA 05/22
- [Translate to EN:] Archiv CE-Konformitätserklärung PAX Eva Fix System258 Kb
- [Translate to EN:] Archiv CE-Konformitätserklärung PAX Patiententransporttuch mit Abdeckung255 Kb
- [Translate to EN:] Archiv CE-Konformitätserklärung PAX Rettungsboa258 Kb
- [Translate to EN:] Archiv CE-Konformitätserklärung PAX Rettungssack Air Zermatt 347 Kb
- [Translate to EN:] Archiv CE-Konformitätserklärung PAX Sicherheitsgurt für Korbtrage258 Kb
- [Translate to EN:] Archiv CE-Konformitätserklärung PAX Spineboard Gurtsystem334 Kb
- [Translate to EN:] Archiv CE-Konformitätserklärung PAX Tourniquet 259 Kb
- [Translate to EN:] Archiv CE-Konformitätserklärung PAX Tourniquet 259 Kb
- [Translate to EN:] Archiv CE-Konformitätserklärung PAX Tourniquet 259 Kb
- [Translate to EN:] Archiv CE-Konformitätserklärung PAX Patiententransporttuch mit Abdeckung338 Kb
- [Translate to EN:] Archiv CE-Konformitätserklärung PAX Tragetuch mit Durchrutschsicherung L258 Kb
- [Translate to EN:] Archiv CE-Konformitätserklärung PAX Tragetuch XL mit Gewichtsangabe258 Kb
- [Translate to EN:] Archiv CE-Konformitätserklärung PAX Ergo-Mat Griffe258 Kb
- [Translate to EN:] Archiv CE-Konformitätserklärung PAX Ergo-Mat Griffleiste Kopffixierung259 Kb
- [Translate to EN:] Archiv CE-Konformitätserklärung PAX Mummy-Mat ALLE265 Kb
- [Translate to EN:] Archiv CE-Konformitätserklärung PAX Ergo-Mat Griffleiste258 Kb
- [Translate to EN:] Archiv CE-Konformitätserklärung PAX I-Mat257 Kb
- [Translate to EN:] Archiv CE-Konformitätserklärung PAX Mummy-Mat Griffe258 Kb
- [Translate to EN:] Archiv CE-Konformitätserklärung Vakuummatratze Air Zermatt258 Kb
- [Translate to EN:] Archiv CE-Konformitätserklärung PAX Reilly Schiene Bein258 Kb
- [Translate to EN:] Archiv CE-Konformitätserklärung PAX Reilly Vakuummatratze259 Kb
- [Translate to EN:] Archiv CE-Konformitätserklärung PAX Reilly Schiene Unterarm259 Kb
- [Translate to EN:] Archiv CE-Konformitätserklärung PAX Reilly Schiene Gelenk258 Kb
- [Translate to EN:] Archiv CE-Konformitätserklärung PAX Unterarmschiene173 Kb
- [Translate to EN:] Archiv CE-Konformitätserklärung PAX Beinschiene173 Kb
- [Translate to EN:] Archiv CE-Konformitätserklärung PAX Ellenbogenschiene258 Kb
- [Translate to EN:] Archiv CE-Konformitätserklärung PAX Vakuumschiene-rec Bein259 Kb
- [Translate to EN:] Archiv CE-Konformitätserklärung PAX Vakuumschiene-rec Gelenk 259 Kb
- [Translate to EN:] Archiv CE-Konformitätserklärung PAX Vakuumschiene-rec Arm258 Kb
Shipping and Delivery
Shipping and Delivery Overview
Shipping costs
For shipping to the United States, please contact our partner Pax USA LLC.
Shipping costs:
| Paketgröße | M | L | XL |
| Deutschland | 6,30 € | 6,30 € | 6,30 € |
| Österreich | 14,00 € | 15,50 € | 16,50 € |
| Schweiz | 30,00 € | 35,00 € | 37,00 € |
| Andorra | 30,00 € | 35,00 € | 37,00 € |
| Belgien | 10,00€ | 12,00 € | 14,00 € |
| Bulgarien | 25,00 € | 28,00 € | 31,00 € |
| Dänemark | 18,00 € | 22,00 € | 25,00 € |
| Estland | 24,00 € | 26,50 € | 28,00 € |
| Finnland | 26,50 € | 30,50 € | 32,00 € |
| Frankreich | 13,20 € | 15,00 € | 16,50 € |
| Griechenland | 26,00 € | 28,00 € | 30,00 € |
| Großbritannien | 18,00 € | 20,00 € | 25,00 € |
| Irland | 26,50 € | 29,00 € | 32,00 € |
| Italien | 19,50 € | 21,00 € | 23,00 € |
| Kanalinseln | 30,00 € | 35,00 € | 37,00 € |
| Kroatien | 26,50 € | 28,00 € | 33,00 € |
| Lettland | 25,00 € | 27,00 € | 29,00 € |
| Lichtenstein | 30,00 € | 35,00 € | 37,00 € |
| Litauen | 25,00 € | 27,00 € | 29,00 € |
| Luxemburg | 10,00€ | 11,50 € | 15,00 € |
| Monaco | 20,00 € | 22,00 € | 25,00 € |
| Niederlande | 10,00 € | 11,50 € | 15,00 € |
| Norwegen | 30,00 € | 35,00 € | 37,00 € |
| Polen | 10,00 € | 11,50 € | 13,00 € |
| Portugal | 25,50 € | 28,00 € | 30,00 € |
| Rumänien | 26,60 € | 28,00 € | 33,00 € |
| San Marino | 30,00 € | 35,00 € | 37,00 € |
| Schweden | 28,50 € | 32,00 € | 35,00 € |
| Slowakei | 18,50 € | 20,00 € | 22,00 € |
| Slowenien | 18,50 € | 20,00 € | 22,00 € |
| Spanien | 27,50 € | 30,00 € | 35,00 € |
| Tschechien | 10,00€ | 11,50 € | 13,00 € |
| Ungarn | 24,00 € | 26,50 € | 29,00 € |
All prices are in EUR and subject to applicable VAT.
Delivery time: 4–5 days
The delivery time of 4–5 days applies to deliveries to Germany and Austria.
We ship worldwide. If the desired destination country is not on this list, please contact us!
The delivery period begins on the day after the payment order is issued to the transferring credit institution in the case of payment in advance, or on the day after the conclusion of the contract in the case of other payment methods, and ends at the end of the last day of the period.
If the last day of the period falls on a Saturday, Sunday or a public holiday recognised by the state at the place of delivery, the next working day shall take the place of such a day.
Shipping to countries outside the EU
‘In addition, your order may be subject to further taxes or costs (e.g. customs duties) which are not paid or invoiced by us, but are to be paid by you directly to the relevant customs or tax authorities. Please contact the relevant authorities for details.’
PAX Repair Service
We fix your PAX Product
Sometimes even our PAX products suffer the scratches of everyday use. Sometimes something breaks. No problem for you, because the PAX Repair Service is here to help.
For a binding cost estimate, we need the defective PAX product with the completed repair request form at our premises. Please fill it out and enclose it with your defective PAX product. You are responsible for the shipping costs (outward and return shipping).
Delivery UK:
Please enclose the completed and signed repair enquiry with your parcel and send your PAX item
to the following address:
After sending in and reviewing your PAX item,
we will send you an offer.
PAX-Bags Limited
Merlin House
No.1 Langstone Business Park
Priory Drive
NP18 2HJ Newport
UNITED KINGDOM
Delivery EU:
Please send the completed form + defective PAX product to the following address at your expense:
X-CEN-TEK GmbH & Co. KG
Westerburger Weg 40 / Gate 17
26203 Wardenburg
Wardenburg, Germany
Can all PAX products be repaired?
Our colleagues in the specialist department can often see at first glance whether a repair is possible and/or economically viable. To avoid unnecessary costs and save resources, please send us a photo of the defect on your PAX product in advance. We will then let you know whether it makes sense to send it in.
PAX Repair enquiry
Exchange and return
Exchange and return overview
Returns from DE or EU countries
Please send returns to:
X-CEN-TEK GmbH & Co. KG
Westerburger Weg 40 / Gate 17
26203 Wardenburg
Wardenburg, Germany
If you have any queries regarding returns processing or the current order status, please send an e-mail to [email protected]
Returns from the UK and worldwide
For returns from non-EU countries, please contact us so that we can declare the shipment to customs. Otherwise there may be very long transit times, which will lead to an extended processing time. Please complete the following form. We will get back to you!
Returns registration
Payment into PAX Online Shop
[Translate to EN:] Alle Zahlungsarten auf einen Blick
In the PAX-Bags online shop of X_CEN_TEK GmbH und Co. KG, you can pay using the following payment methods – there are no additional costs for any of the alternatives offered. We reserve the right to restrict the selection of payment options based on our own risk assessments.
Payments are processed by our payment service provider Mollie B.V. (www.mollie.com/de)
PayPal
Register for free with PayPal at www.paypal.com/at/webapps/mpp/merchant and enter your bank details or credit card information. Please note that payments can only be made from registered PayPal accounts within the EMEA region (Europe, Middle East, Africa).
When you place an order in the PAX Online Shop, you will be automatically redirected to the PayPal website during the payment process. Here, you confirm the payment with your email address and PayPal password.
Once the payment has been successfully completed, you will be redirected back to the PAX Online Shop and receive confirmation that your order has been successful.
Payment via PayPal Express is not possible.
If you have any further questions, please contact PayPal customer service at www.paypal.com/at/smarthelp/contact-us.
Card payment (Visa, MasterCard, American Express)
You can pay with cards from the following providers: Visa (credit and debit cards), MasterCard (credit and debit cards) and American Express (credit cards). Your card details are encrypted when transmitted to the PAX Online Shop. In addition, the PAX Online Shop often requires additional protection from your card-issuing bank in the form of a 3D Secure code. Entering an individual code prevents misuse in the event of your card being stolen.
This high security standard ensures that your card can be used safely in the PAX Online Shop.
Apple Pay
Apple Pay is a convenient, secure and fast way to pay with your Apple devices. Click on Apple Pay and confirm your purchase using Touch ID/Face ID on your Apple device without entering any further card details.
EPS
The abbreviation eps stands for ‘electronic payment standard’, the so-called eps transfer, which was developed by numerous Austrian banks together with STUZZA, the study group for cooperation in payment transactions, as a method for secure payment of purchases on the Internet. In Austria, eps transfers are also used as an online payment method for electronic government transactions (e-government).
How does an eps transfer work?
Similar to instant transfers, eps transfers are available to customers in the PAX online shop as an additional online payment method. Customers who select eps as their payment method for their online purchases are redirected to a central bank selection list. There they can select their bank and are redirected to online banking for the payment process. There they log in with their access data and approve the eps transfer via TAN (transaction number) or an electronic signature. The amount owed is then transferred by the bank from the customer's account to the online retailer.
Przelewy24
If the customer of the PAX online shop selects payment via Przelewy24, all necessary data is transferred from the online shop to the company. The online customer must then select their bank and confirm the payment with a TAN. Once this has been done, the customer is redirected back to the online shop, where they are informed whether the payment process
was successful or not. The retailer can then ship the goods immediately.
Giropay
When choosing Giropay as your payment method, you first enter your bank code at the PAX Online Shop checkout and then click on ‘Pay’ to be redirected to your bank's online banking portal.
There, you log in as usual and can then authorise the pre-filled payment form. As is usual for payments by bank transfer, a transaction number is required for this. This is generated differently depending on the bank. The most common methods currently used are TAN lists, the so-called SMS TAN procedure and the generation of a PIN via a reader. Since April 2016, it has also been possible to make smaller payments of up to £30 without any verification (you still need to log in to your online banking). Once the payment has been completed, you will be redirected back to the PAX online shop and receive confirmation of your payment and order.
Prepayment
After placing your order, you will receive all payment information in the order confirmation. The goods will be shipped after receipt of payment.
Purchase on account
For business customers, organisations and associations. Please contact our internal sales department for this.
Medical Device Regulation
MDR - 2017 / 745
Recent publications:
Here we inform you regularly about new information about our PAX medical products.
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Viewing / sample deliveries
Ordering these articles for viewing or test purposes does not constitute an obligation to purchase. The customer bears the shipping costs. This also applies if the goods are returned in full. The goods shall be made available in a clean and complete condition. Defects and missing accessories must be reported in writing immediately upon receipt of the goods. Later complaints cannot be accepted. The goods shall be returned unsolicited after expiry of the period specified in the delivery bill at the risk and expense of the customer. If the goods are damaged due to improper use or are returned uncleaned, repairs will be charged at cost and subject to a prior cost estimate. Cleaning will be charged at a flat rate of 39.00 euros.
How to clean your PAX bag
Wash your bag
If you compare cleaning a mud-splattered safari jeep to cleaning a car only used on Sundays, the wow-effect with the jeep is much greater. Like the jeep, PAX bags can often get very dirty. And like the jeep they clean up very nicely: A big before-after-effect in a short period of time!
Finished washing? Very good, now comes care. As a first step, this means complete drying. Put the backpack, or the bag in a warm place for a longer period of time. Because of the fibre coating, the material takes longer to dry. Afterwards you can put back any oft he parts you have taken off to clean. You can then rub the zippers with an transparent (silicone) dry-film lubricant. After you have done that your PAX-product is clean and ready for operation again for a long time!
Hint: In order to remove oil spots, we recommend rubbing the fresh spot with a little butter. After a short time, the oil and butter can be removed with a little soapy water. Please do not use aggressive cleaners. They can damage the fibre coating.
PAX Wash your bag
For organizations and companies we offer the PAX Cleaning Service disinfection included. For the duration of the cleaning we can offer you appropriate rental products. Please contact us for more information.