In this section you find all the important information about our PAX Guarantee and the legal guarantee, our downloads as well as facts about shipping and delivery. 

PAX Guarantee

Five instead of two: The PAX Guarantee

According to law we have to grant a warranty of 2 years. But we offer to you five years. The reason is quite simple: Let's say we would be a producer of tomatoe purée tins. It wouldn't occure to us to print the best before date of fresh milk onto it. And amongst bag manufacturers PAX bags are definitely the tomatoe purée! Our products live longer and thus we give three more years of warranty as legally regulated.

All we need from you are the reference and serial numbers. You will find the latter as a rule either on the handle or in the interior. Insert serial number twice, fill in the form and then you have secured you five years' warranty. 




Legal guarantee

The legal guarantee

This manufacturer's warranty (hereafter called "warranty") relates to all products acquired with this warranty declaration. The warranty rights granted by law to the seller remain untouched from this. We give warranty according to following regulations by free of charge removal of the defects of the product that are verifiable based on a material or manufacturing defect within the warranty period. The warranty period is 24 months and 12 months with commercial or professional or equivalent use. Warranty period starts with purchase by the first consumer. The date stated on the original sales receipt is authoritative.

The entitlement to warranty requires a previous registration of the serial number. For this please send the serial number of the acquired product directly after purchase to the below address.

Exempted from warranty are:

  1. Parts that are subject to utilizable or other natural wear and tear as well as defects of a product that can be traced back to utilizable or other natural wear and tear.
  2. Defects of the zipper.
  3. Products from which the serial number has been removed.
  4. Defects to a product that can be traced back to not normal use, anomalous environment conditions, overloading, lack of maintenance or care.
  5. Products that were subject to changes or amendments.
  6. Marginal deviations of the to-be quality that are irrelevant as far as the value and usability of the product is concerned.



Removal of an accepted and binding warranty defect will be carried out by either repairing the product free of charge or by replacing it with an impeccable one (also with a follow-up model, if necessary)

Warranty claims have to be asserted within the warranty period. For this the product in question has to be sent to us accompanied by the original sales receipt stating the date of purchase and product name upon prior registration according to digit 3.

Other claims than the named right in these warranty conditions to removal of defects of the product will not account for our warranty.

The warranty period for the product will neither be prolonged nor renewed by our warranty adjustments.

This warranty applies to products that are purchased in Germany. This warranty applies to German material right.

Shipping and Delivery

Shipping and Delivery Overview


For shipment USA please contact our partner H&H Medical Corporation.

Shipping costs:

Country from weight in KG Shipping costs gross in EUR 
BEL 0.0001 6.90 EUR
BGR 0.0001 16.90 EUR
BGR 5.0000 17.90 EUR
BGR 7.0000 18.90 EUR
CAN 0.0001 34.90 EUR
CAN 3.0000 45.90 EUR
CAN 5.0000 50.90 EUR
CAN 7.0000 56.90 EUR
DEU 0.0001 4.90 EUR
DNK 0.0001 6.90 EUR
DNK 3.0000 7.60 EUR
DNK 5.0000 8.90 EUR
DNK 7.0000 9.90 EUR
ESP 0.0001 14.90 EUR
ESP 5.0000 16.90 EUR
ESP 7.0000 18.90 EUR
FIN 0.0001 15.90 EUR
FIN 3.0000 16.90 EUR
FIN 5.0000 18.90 EUR
FIN 7.0000 19.90 EUR
FRA 0.0001 7.90 EUR
FRA 3.0000 7.90  EUR
FRA 5.0000 8.90 EUR
FRA 7.0000 9.90 EUR
GBR 0.0001 8.50 EUR
GBR 5.0000 8.90 EUR
GBR 7.0000 9.90 EUR
GRC 0.0001 14.90 EUR
GRC 3.0000 15.90 EUR
GRC 5.0000 16.90 EUR
GRC 7.0000 18.90 EUR
IRL 0.0001 15.90 EUR
IRL 3.0000 15.90 EUR
IRL 5.0000 17.90 EUR
IRL 7.0000 19.90 EUR
ITA 0.0001 10.90 EUR
ITA 3.0000 11.90 EUR
ITA 5.0000 12.90 EUR
ITA 7.0000 13.90 EUR
LUX 0.0001 6.90 EUR
NLD 0.0001 6.90 EUR
LVA 0.0001 13.90 EUR
LVA 3.0000 14.90 EUR
LVA 5.0000 16.90 EUR
LVA 7.0000 17.90 EUR
LIE 0.0001 20.90 EUR
LIE 5.0000 21.90 EUR
LTU 0.0001 13.90 EUR
LTU 3.0000 14.90 EUR
LTU 5.0000 16.90 EUR
LTU 7.0000 17.90 EUR
MLT 0.0001 50.90 EUR
MLT 3.0000 70.90 EUR
MLT 5.0000 85.90 EUR
MLT 7.0000 99.90 EUR
MCO 0.0001 7.90 EUR
MCO 5.0000 8.90 EUR
MCO 7.0000 9.90 EUR
NOR 0.0001 20.90 EUR
NOR 5.0000 21.90 EUR
AUT 0.0001 7.90 EUR
AUT 5.0000 8.90 EUR
AUT 7.0000 9.90 EUR
POL 0.0001 5.90 EUR
POL 3.0000 6.90 EUR
PRT 0.0001 14.90 EUR
PRT 3.0000 15.90 EUR
PRT 5.0000 16.90 EUR
PRT 7.0000 18.90 EUR
ROU 0.0001 15.90 EUR
ROU 3.0000 16.90 EUR
ROU 5.0000 17.90 EUR
ROU 7.0000 18.90 EUR
RUS 0.0001 49.90 EUR
RUS 3.0000 69.90 EUR
RUS 5.0000 81.90 EUR
RUS 7.0000 94.90 EUR
SWE 0.0001 14.90 EUR
SWE 3.0000 15.90 EUR
SWE 5.0000 17.90 EUR
SWE 7.0000 18.90 EUR
CHE 0.0001 20.90 EUR
CHE 5.0000 21.90 EUR
SVK 0.0001 9.90 EUR
SVK 3.0000 10.90 EUR
SVK 5.0000 11.90 EUR
SVK 7.0000 13.90 EUR
SVN 0.0001 9.90 EUR
SVN 3.0000 10.90 EUR
SVN 5.0000 11.90 EUR
SVN 7.0000 13.90 EUR
CZE 0.0001 5.90 EUR
CZE 3.0000 6.90 EUR
HUN 0.0001 13.90 EUR
HUN 3.0000 14.90 EUR
HUN 5.0000 16.90 EUR
HUN 7.0000 17.90 EUR
CYP 0.0001 50.90 EUR
CYP 3.0000 70.90 EUR
CYP 5.0000 85.90 EUR
CYP 7.0000 99.90 EUR

All prices are in EUR and include VAT of 19%.

Delivery time: 3 - 5 days

The delivery time of 3 -5 days applies to deliveries to Germany and Austria. 

We ship worldwide. If the desired recipient country is not in this list, please contact us!

In the case of payment in advance, the period for delivery shall commence on the day following the issue of the payment order to the transferring bank or, in the case of other payment methods, on the day following the conclusion of the contract and shall end on expiry of the last day of the period.

If the last day of the period falls on a Saturday, Sunday or a public holiday recognised by the state at the place of delivery, the next working day shall take the place of such a day.

Exchange and return

Exchange and return overview

Return shipments should be sent to us:

Westerburger Weg 40 / Gate 17

26203 Wardenburg

Germany (German)

If you have any questions regarding returns processing or the current order status, please contact us by e-mail at [email protected]

How to clean your PAX bag

Wash your bag

If you compare cleaning a mud-splattered safari jeep to cleaning a car only used on Sundays, the wow-effect with the jeep is much greater. Like the jeep, PAX bags can often get very dirty. And like the jeep they clean up very nicely: A big before-after-effect in a short period of time!

Finished washing? Very good, now comes care. As a first step, this means complete drying. Put the backpack, or the bag in a warm place for a longer period of time. Because of the fibre coating, the material takes longer to dry. Afterwards you can put back any oft he parts you have taken off to clean. You can then rub the zippers with an transparent (silicone) dry-film lubricant. After you have done that your PAX-product is clean and ready for operation again for a long time!

Hint: In order to remove oil spots, we recommend rubbing the fresh spot with a little butter. After a short time, the oil and butter can be removed with a little soapy water. Please do not use aggressive cleaners. They can damage the fibre coating.

PAX Wash your bag.

For organizations and companies we offer the PAX cleaning service. For the duration of the cleaning we can offer you appropriate rental products. Please contact us for more information.