In the PAX service area you will find useful information about the PAX warranty and the statutory warranty. In our download area you can download catalogues, data sheets, instructions for use, declarations of conformity and other documents.
This Manufacturer’s Warranty (hereinafter referred to as “Warranty”) applies to all X-CEN-TEK products purchased with this Warranty Statement. The the sellers statutory warranty rights are not affected by this warranty. We provide warranty in accordance with the following regulations by rectifying defects in the product free of charge, which can be proven to be due to a material or production defect within the warranty period. The warranty period lasts 24 months, 12 months in the case of commercial or professional or any similar use. The warranty period begins as soon as the first customer buys the product. The date on the original purchase receipt is decisive.
Your PAX bags and backpacks are exposed to extreme loads on a daily basis. That´s why maintenance is very important if you want to use your PAX product as long as possible. The good thing is that our products are really easy to clean. Remove the back and side reinforcements. Now you only need some water, a sponge and our PAX cleaner. The PAX tarpaulin cleaner is a special alkaline cleaner for all types of tarpaulins made of PVC, PE or other coated fabrics. It effortlessly removes even the most stubborn dirt, especially bird droppings, algae, mould, other organic soiling, soot and oil. It is a concentrate and therefore very economical, also suitable for high pressure cleaners. The PAX tarpaulin cleaner is available in our online shop.
After washing comes care. This means you have to make sure that your PAX product is completely dry because the residual moisture can hardly escape due to the fiber coating. Then you can reinstall the back and side reinforcements and apply a colorless dry lubricant, like a silicone spray or similar to the zippers. After that, your PAX bag or backpack as good as new and ready for use again!
Tip: To remove oil stains, simply rub in your PAX product with on the soiled spot. After a short period of time, oil and butter can be washed off with a little washing solution. Please do not use aggressive cleaning products like gasoline in order to avoid damage of the fiber covering.