In the PAX service area you will find useful information about the PAX warranty and the statutory warranty. In our download area you can download catalogues, data sheets, instructions for use, declarations of conformity and other documents.
By law, we have to provide a two years guarantee for our products . Instead we offer you five years. You want to know why…? Well, when it comes to quality and service PAX-Bags clearly stands out among the emergency bag manufacturers. Our products last longer, which is why we offer a three-year warranty for many of our products.
The only thing we need is the serial number of your PAX product and some personal details like your adress and the like. You can usually find it either on the handle or inside the article.
Simply fill in the necessary information in the form below and you have gained a five-year PAX warranty.
This Manufacturer’s Warranty (hereinafter referred to as “Warranty”) applies to all X-CEN-TEK products purchased with this Warranty Statement. The the sellers statutory warranty rights are not affected by this warranty. We provide warranty in accordance with the following regulations by rectifying defects in the product free of charge, which can be proven to be due to a material or production defect within the warranty period. The warranty period lasts 24 months, 12 months in the case of commercial or professional or any similar use. The warranty period begins as soon as the first customer buys the product. The date on the original purchase receipt is decisive.
The registration of the serial number is obligatory for the right to warranty. This can be done online or you can send the serial number of the purchased article to the address given below immediately after purchase.
The following is excluded from the guarantee:
The defect recognised by us as subject to warranty shall be rectified in the way that we repair the defective product at our cost or replace it with a faultless product (possibly also a successor model). Replaced products or parts then become our property.
The warranty claim must be submitted within the warranty period. For this purpose, after prior registration in accordance with Section 3, the affected product must be sent to us with the original purchase receipt, which must include the date of purchase and the product description. If the Buyer sends the product to the Seller, the Buyer is responsible for transport costs and risk.
Claims other than the right to rectification of defects in the product specified in these warranty conditions are not substantiated by our warranty.
Our warranty services do not extend or renew the warranty period for the product.
This warranty is valid only for products purchased in the USA. US substantive law applies to this warranty.
In this section you find assembly tips, maintenance advice, catalogs and much more. If you want to avoid long loading times, just do a right-click on the PDF file, save it on your computer and use the file from there.
[Translate to EN-US:] PAX Catalog 9.0 Backpacks7.31 Mb[Translate to EN-US:] PAX Catalog 9.0 Category Bags5.11 Mb[Translate to EN-US:] PAX Catalog 9.0 Category Ampoule4.47 Mb[Translate to EN-US:] PAX Catalog 9.0 Category Documentation2.83 Mb[Translate to EN-US:] PAX Catalog 9.0 Category Special products7.96 Mb[Translate to EN-US:] PAX Catalog 9.0 Category Personal Equipement7.15 Mb[Translate to EN-US:] PAX Catalog 9.0 Category Oxygen Modules3.02 Mb[Translate to EN-US:] PAX catalog 9.0 31 Mb[Translate to EN-US:] PAX Vacuum products catalog14.83 Mb[Translate to EN-US:] PAX Flyer Tourniquet849 Kb[Translate to EN-US:] Order fax template77 Kb[Translate to EN-US:] manufacturer's warranty708 Kb[Translate to EN-US:] The PAX Guarantee380 Kb[Translate to EN-US:] View delivery / test request Fax template93 Kb[Translate to EN-US:] PAX revocation instruction470 Kb[Translate to EN-US:] PAX Privacy Policy550 Kb[Translate to EN-US:] Template View Window749 Kb[Translate to EN-US:] Tensile strength Abseiling loop527 Kb[Translate to EN-US:] Desinfection405 Kb[Translate to EN-US:] Template PAX Wasserkuppe L and L-ST / Print0.99 Mb[Translate to EN-US:] Template for individuell labellingCleaning and maintenance hints (English version)6.14 Mb[Translate to EN-US:] PAX Care and Cleaning Instructions784 Kb[Translate to EN-US:] The new PAX-Clip In System - info brochure3.01 Mb[Translate to EN-US:] PAX-Clip In System (PCI) - Assembly instructions1.84 Mb[Translate to EN-US:] Safety data sheet - PAX tarpaulin cleaner1.46 Mb[Translate to EN-US:] Product information Wasserkuppe L-ST- FT23.62 Mb[Translate to EN-US:] PAX sling - tape sample test certificate677 Kb[Translate to EN-US:] Disinfectant resistance for materials405 Kb[Translate to EN-US:] Test card for PAX sling512 Kb[Translate to EN-US:] PAX Print area template P5/11 2.0640 Kb[Translate to EN-US:] PAX Print area template Child Emergency Softcase684 Kb[Translate to EN-US:] PAX Print area template Paediatric Emergency Bag768 Kb[Translate to EN-US:] PAX Print area template Medi Oxy722 Kb[Translate to EN-US:] PAX Print area template Mini Oxy Compact L787 Kb[Translate to EN-US:] PAX Print area template Oxy Compact L and XL744 Kb[Translate to EN-US:] PAX Print area template Oxy Compact M731 Kb[Translate to EN-US:] PAX Print area template Mini Oxy Compact M866 Kb[Translate to EN-US:] PAX Print area template Wasserkuppe L and L-ST748 Kb[Translate to EN-US:] PAX Print area template Wasserkuppe L-ST-FT2748 Kb[Translate to EN-US:] PAX Print area template Berlin727 Kb[Translate to EN-US:] PAX Print area template Rescue-BOA885 Kb[Translate to EN-US:] PAX Print area template SEG Backpack Large735 Kb[Translate to EN-US:] PAX Print area template Spineboard Accessories bag596 Kb[Translate to EN-US:] PAX Print area template SEG Backpack Small650 KbEU-Declaration of Conformity PAX Rescue-Boa 05/23EU-Declaration of Conformity PAX Eva Fix System 05/23EU-Declaration of Conformity PAX Vacuum mattress - 05/23EU-Declaration of Conformity PAX RTS Air 05/23EU-Declaration of Conformity PAX Vacuum accessories 05/23EU-Declaration of Conformity PAX Vacuum splints 05/23EU-Declaration of Conformity PAX Carrying Sheet light - EMS 05/23EU-Declaration of Conformity PAX Carrying Sheet light - tactical 05/23EU-Declaration of Conformity PAX Carrying Sheet XXL 400 kg 05/23EU-Declaration of Conformity PAX Rescue Sheet XL with weight indication 05/23EU-Declaration of Conformity PAX Rescue Sheet with anti-slip protection L 05/23EU-Declaration of Conformity PAX Carrying Sheet basic 05/23EU-Declaration of Conformity PAX Extremities-Tourniquet 05/23EU-Declaration of Conformity PAX Warming blanket - THX 05/23EU-Declaration of Conformity PAX Spineboard harness system 05/23EU-Declaration of Conformity PAX Vacuum pad - Roll-up Stretcher LAS 05/23EU-Declaration of Conformity PAX Roll-Up Stretcher LAS 05/23EU-Declaration of Conformity PAX Patient Soft Carrier with Cover 05/23EU-Declaration of Conformity PAX RTS - 4 Seasons 05/23EU-Declaration of Conformity PAX RTS - Winter 05/23EU-Declaration of Conformity PAX RTS - Summer 05/23Your PAX bags and backpacks are exposed to extreme loads on a daily basis. That´s why maintenance is very important if you want to use your PAX product as long as possible. The good thing is that our products are really easy to clean. Remove the back and side reinforcements. Now you only need some water, a sponge and our PAX cleaner. The PAX tarpaulin cleaner is a special alkaline cleaner for all types of tarpaulins made of PVC, PE or other coated fabrics. It effortlessly removes even the most stubborn dirt, especially bird droppings, algae, mould, other organic soiling, soot and oil. It is a concentrate and therefore very economical, also suitable for high pressure cleaners. The PAX tarpaulin cleaner is available in our online shop.
After washing comes care. This means you have to make sure that your PAX product is completely dry because the residual moisture can hardly escape due to the fiber coating. Then you can reinstall the back and side reinforcements and apply a colorless dry lubricant, like a silicone spray or similar to the zippers. After that, your PAX bag or backpack as good as new and ready for use again!
Tip: To remove oil stains, simply rub in your PAX product with on the soiled spot. After a short period of time, oil and butter can be washed off with a little washing solution. Please do not use aggressive cleaning products like gasoline in order to avoid damage of the fiber covering.
Please send your returns to:
PAXUSA LLC
s83w18396 Saturn Dr
Muskego, WI 53150
262-271-5408
For questions regarding our returns policy or order status, please send us an e-mail to info@paxbags-us.
Revocation instruction470 KbAll prices are in US dollars and excl. VAT.
Delivery time: 4 - 5 days
Please contact us if you can not find your country in our list!
Payment in advance: The time limit for delivery begins with the day after issuing the payment order to the remitting credit institution or, with other payment methods, on the day after the conclusion of the contract and ends with the termination of the last day of this time period.
If the last day of the period fall should be a Saturday, Sunday or an official public holiday in the Country or State of delivery, the delivery takes place the following working day.
Shipping to countries outside the USA
In addition, further taxes or costs (e.g. customs duties) may be incurred in the course of your order, which are not paid via us or invoiced by us, but are payable by you directly to the relevant customs or tax authorities. For details, please contact the respective competent authorities, if applicable.